Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you’ll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a strong negative emotional response. The emotional control centres of your brain interpret criticism... Continue Reading →
In a previous post, we looked at how to think about making mistakes, and how to not let the fear of mistakes stop us from extending ourselves. But what do we do when what we fear has happened? When you’ve done something, or didn’t do something, and the outcome for your patient has not been... Continue Reading →
You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately most of us don’t have spare lifetimes to commit to this, meaning that the active improvement of communication skills often get relegated to ‘something I’ll do later.’ Yet the... Continue Reading →
The Art of Veterinary Science 