Photo courtesy of Michael Weinhardt Photography: So Many Other Things. At work, as in life, what we think largely determines how we feel, and how we feel becomes how we act and interact. Through our actions and interactions we put out a certain energy into the world that those around us will absorb and radiate... Continue Reading →
Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you’ll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a strong negative emotional response. The emotional control centres of your brain interpret criticism... Continue Reading →
You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately most of us don’t have spare lifetimes to commit to this, meaning that the active improvement of communication skills often get relegated to ‘something I’ll do later.’ Yet the... Continue Reading →
The Art of Veterinary Science 