Hacking Client Communication

  You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately most of us don’t have spare lifetimes to commit to this, meaning that the active improvement of communication skills often get relegated to ‘something I’ll do later.’ Yet the... Continue Reading →

Dealing with mistakes: Part 1

  It’s the weekend. You’ve had a challenging week at work, but you coped, and it’s over. You’re sitting in the sun with a few friends at your local pub relaxing with a drink when your phone lights up: work calling. A small crack appears on the edge of your previously contented state of mind.... Continue Reading →

Vet Long And Prosper

  Google tells me that the edge of the universe is expanding outwards at 68 kilometres per second per megaparsec. To clarify: a parsec equals 3.26 million light years, and a megaparsec equals a million parsecs. Get it? Me neither, but suffice to say that it’s faster than the speed of light. NASA’s Solar Probe... Continue Reading →

A half filled glass isn’t enough

Around fifteen years ago in a parking lot in Kilkenny, Ireland, I saw this stencilled onto the toilet block wall of a restaurant: This bit of street art has always stayed with me. It’s front and centre in my mind when I’m faced with any decision that involves both money and ethics, and I’m pretty... Continue Reading →

Do vets lack empathy?

A few years ago I bought a motorbike. I’d never been much of a petrolhead, but I was approaching 40, so… It was a 1975 Honda XL 350, with style and character in spades, but it ran a bit rough, so I took it to a mechanic who specialises in old bikes for a top... Continue Reading →

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